Refund policy

Last updated: October 22, 2026

Returns

We want you and your bestie to be happy with your order.

You may request a return within 30 days of delivery. To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with any original tags and packaging.

Please contact us at support@twobestiesco.com before returning any item. Returns sent without prior approval may not be accepted.

Change-of-mind returns

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise.

Original shipping charges, where applicable, are generally non-refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@twobestiesco.com with your order number and clear photos of the issue.

We will review the problem and arrange an appropriate resolution, which may include a replacement, refund or other remedy.

Exceptions and non-returnable items

Items that have been used, worn, damaged after delivery, or returned without the original packaging may not be eligible for a change-of-mind return.

If you are unsure whether your item is eligible, please contact us before sending it back.

Exchanges

If you would like a different size, colour or item, contact us first. Exchange availability depends on current stock and the circumstances of the order.

Refunds

Once an approved return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund after it has been issued.

This policy does not limit any rights you may have under applicable consumer protection laws.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@twobestiesco.com.

We will do our best to cancel an order before it enters processing or fulfilment. Once an order has begun processing or has been placed with the supplier, cancellation may no longer be possible.